20
SPEZIAL
|
CONTROLLING INTERNATIONAL
|
ISSUE 12
|
SEPTEMBER 2015
CONTROLLER
PERFORMANCE MANAGEMENT
TRAINING COURSES
Besides setting up and operating the OSM, which is sup-
ported by the international consultant team of Horváth &
Partners
4
, the Ministry of Labour has to focus on enabling
and training its employees, especially the OSM experts, on
strategic performance management tools and systems. To
meet this demand Horváth and Partners continuously involve
the OSM members in the daily operations (work shadowing).
Meanwhile, Horváth Academy and EBS Executive Education
5
jointly developed a certification training program tailored to
cover the OSM activities recently started inside the Ministry.
The certification program conducted in cooperation with
Alfaisal University
6
(Saudi Arabia) has two focal points:
■
The first part focuses on the main strategy and strategic
performance management and covers topics like strategy
analysis and formulation, business model development,
strategy operationalisation and implementation (balanced
scorecard), effective communication and change man-
agement or strategy review.
■
The second block covers more operational performance
management topics, such as performance management
concepts and systems, KPI definition and development,
KPI measurement and workflow, BI data modelling, KPI
visualisation and analysis, reporting.
PERFORMANCE MANAGEMENT
PRACTICE IN THE MIDDLE EAST
BACKGROUND
The Office of Strategy Management (OSM) is a central
leadership function which supports the management team
in the day-to-day execution of the strategy and performance
management. Therefore, OSM is to oversee all strategy-
related activities inside the organisation, including strat-
egy formulation, strategic planning, mid-term planning and
budgeting, strategic initiatives management and business
case development as well as developing key performance
indicators (KPIs), operating balanced scorecards (BSC) and
regular/ad hoc reporting to support the management in
successful implementation of the strategy. In this respect,
the OSM is similar to the management control or controlling
function (see e.g. ICV, IGC, Peter Horváth or Harvard Busi-
ness School definitions).
The Ministry of Labour (MoL) in Saudi Arabia, including
its three key entities (HRDF
1
, GOSI
2
and TVTC
3
), decided
to implement an OSM function to support strategy execu-
tion by regular managerial reporting practices and provide
structured information about key performance indicators
(KPIs). In the beginning the focus was mostly on operational
reporting and KPIs. Since 2013, however, the MoL and its
entities have extended the functions of the OSM towards an
integrated strategic and operational performance measure-
ment approach. The main objective is now to implement
a balanced scorecard based performance management
system as well as to stabilise its operations and functionality.
Harangozó, Tamás
Managing Consultant,
PhD Candidate,
Horváth & Partner
Middle East GmbH
SAUDI ARABIA
Cooperation and trainings in strategy and performance
management in a central Ministry of Saudi Arabia
